tk999pro Terms and Conditions

Eligibility Requirements

The following eligibility requirements must be met to use tk999pro services. Account registration is not accepted if these requirements are not fulfilled.

• You must be at least 21 years of age. By registering, you declare that you are at least 21 years old.
• You must provide a valid personal identity and cooperate with the verification process.
• Each person may open only one account. Multiple accounts are strictly prohibited.
• All information provided during account registration must be accurate, complete, and your own.
• You will play on your account in your own name and for yourself only — not on behalf of any other person.
• You confirm that no voluntary self-exclusion or restriction applies to you.

Account Management

Every account registered with tk999pro is entirely personal. It is the user's responsibility to ensure the security of their account.

3.1 Registration and Verification

• A valid mobile number and email address must be provided at the time of registration.
• tk999pro reserves the right to verify identity documents (national ID card, passport, etc.) at any time.
• Withdrawals may be placed on hold until verification is complete.
• Any changes to profile information must be reported to the support team immediately.

3.2 Password and Security

• Your login credentials must be kept strictly confidential and must not be shared with any third party.
• If you notice any unauthorised access or unusual activity on your account, contact us immediately.
• You are responsible for all activity carried out from your account — unless you notified us in a timely manner.
• tk999pro reserves the right to temporarily suspend an account in the event of suspicious activity.

3.3 Account Transfer

Transferring or selling an account to another person is strictly prohibited. If this occurs, both accounts will be permanently terminated.

Financial Transactions: Deposits and Withdrawals

All financial transactions on tk999pro are conducted in Bangladeshi Taka (৳). The following payment methods are supported: bKash, Nagad, Rocket, Upay, and bank transfer.

4.1 Deposit Terms

• The minimum deposit amount is ৳300 for each payment method.
• Deposits must be made from a payment account registered in your own name.
• Deposits using a third-party payment account are prohibited and such transactions will be cancelled.
• Once a deposit is successful, the funds are added to your account instantly.
• Any bank or mobile banking charges applicable at the time of deposit are the user's responsibility.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals will be processed after identity verification is complete.
• Standard withdrawal processing typically takes between 5 and 30 minutes.
• Funds related to a bonus cannot be withdrawn until the wagering requirement for that bonus has been met.
• If fraud is suspected, tk999pro reserves the right to place the withdrawal on hold and conduct an investigation.

Bonuses & Promotions

tk999pro offers various types of bonuses and promotional offers. Each bonus is subject to specific terms, and the bonus may be cancelled if those terms are not met.

5.1 Welcome Bonus

• New users will receive a 100% match bonus on their first deposit, up to a maximum of ৳20,000.
• For example: depositing ৳1,000 will earn a ৳1,000 bonus — giving a total balance of ৳2,000.
• Another example: depositing ৳42,000 will earn the maximum bonus of ৳20,000 — giving a total balance of ৳62,000.
• The welcome bonus requires 20x wagering to be completed before a withdrawal can be made.
• Each eligible user may receive the welcome bonus only once.

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly; the specified wagering requirement must be met first.
• If a withdrawal is requested before a bonus is claimed, the bonus will be cancelled automatically.
• Winnings derived from bonus funds will count toward the wagering requirement.
• In the event of any bonus-related fraud or abuse, the bonus will be forfeited.
• tk999pro reserves the right to modify bonus terms or withdraw a bonus at any time.
• Special bonuses and cashback benefits are available through the VIP program — details can be found in the VIP section.

Code of Conduct and Prohibited Activities

tk999pro is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and will result in permanent account termination.

6.1 Prohibited Activities

• Fraud, hacking, use of bots, or any form of technical manipulation.
• Opening or operating multiple accounts.
• Money laundering or depositing funds from illegal sources.
• Abusing the bonus system (bonus hunting or arbitrage).
• Collusion or match-fixing with other users.
• Providing a false identity or false information.
• Attempting unauthorised access to or modification of the platform's software or systems.
• Harassing, abusive, or offensive behaviour toward other users.

6.2 Fair Play Policy

tk999pro believes in fair play. Our games are operated using verified Random Number Generator (RNG) technology. We are always committed to ensuring impartiality in every game outcome.

Privacy and Data Protection

The security of your personal information is very important to us. tk999pro uses SSL encryption technology to keep all your data secure.

• Your personal information will never be sold to third parties.
• Information will be used only for service delivery, identity verification, and fulfilling legal obligations.
• Information may be shared with government or regulatory authorities as part of legal compliance obligations.
• Cookies and tracking technologies are used to improve the user experience.
• Requests to update or delete your information can be submitted through the support team.

For more details, please visit our Privacy Policy page.

Account Suspension and Termination

tk999pro reserves the right to temporarily suspend or permanently terminate an account in the following circumstances.

8.1 Termination by tk999pro

• An account will be terminated immediately in the event of a breach of these Terms.
• If fraud or money laundering is suspected, the account may be investigated and terminated.
• Upon termination, tk999pro reserves the right to forfeit any funds obtained through prohibited activities.
• Any legitimate balance due — if applicable — will be returned within a specified timeframe.

8.2 Closure by the User

• You may request to close your account at any time through the support team.
• Any available balance must be withdrawn before the account is closed.
• To re-register after closing your account, please contact the support team.

Limitation of Liability

tk999pro makes every effort to operate a reliable and safe platform. However, our liability is limited in the following areas.

• tk999pro is not responsible for any loss caused by internet disconnection or technical disruptions.
• Our liability is limited in respect of issues arising from faults in third-party software or payment gateways.
• Game outcomes are entirely random and we do not guarantee any specific result.
• tk999pro will not be liable if changes in laws or regulations require amendments to the service.
• tk999pro will not bear responsibility for losses caused by user negligence or error.
• We are not liable for service disruptions caused by unforeseen natural disasters or force majeure events.

Responsible Gaming

tk999pro believes that online gaming is a form of entertainment — not a solution to financial problems. We provide the following measures to protect our users.

• Deposit limit setting: You can set daily, weekly, or monthly deposit limits.
• Self-exclusion: You can voluntarily suspend your account for a specified period.
• Reality check: Get reminders of how long you have been playing during a session.
• 21+ age verification: A strict verification process is followed to protect minors.
• Support resources: Our support team is ready to assist if signs of problem gaming appear.

For more details on responsible gaming, visit our Responsible Gaming page.

Dispute Resolution Process

tk999pro is firmly committed to resolving any complaints or disputes from users. Disputes are resolved by following the process below.

11.1 Complaint Submission Process

• For any complaint, first contact our 24/7 live chat support.
• You may also send a detailed written complaint by email: [email protected]
• We will provide an initial response within 7 business days of receiving your complaint.
• For complex cases, investigation and resolution may take additional time.

11.2 Applicable Law

These terms and conditions and any disputes arising from them will be governed in accordance with applicable laws and regulations. tk999pro is committed to fulfilling all legal obligations.

Contact Us

If you have any questions or need clarification about these terms and conditions, please contact us. Our support team is available in Bengali 24 hours a day, 7 days a week.